Terms & Conditions
1. Introduction
Welcome to Polyngua. These Terms and Conditions govern your use of our website and services, including private language lessons, downloadable content, and blog materials. By accessing or using our website, you agree to these Terms.
These Terms apply to all visitors of the website and to all users of our language learning services. Sections 2 and 3 apply specifically to students and customers.
In these Terms, “we”, “us”, or “Polyngua” refers to the service provider, and “you” refers to the user or student engaging with our services or website.
2. Private Language Lessons
Our private language lessons are subject to the following terms:
- Service Provided: Lessons will be conducted online or in-person as agreed upon between the instructor and the student. The lesson duration and frequency will be determined in advance. A booking is considered confirmed once the student receives written confirmation from the instructor by email or messaging app.
- Payment Terms: Lesson fees are communicated in advance and confirmed at the time of booking. Payment must be made within 14 calendar days of the invoice date, unless otherwise agreed in writing. Payments can be made via bank transfer or TWINT.
- Cancellation and Rescheduling: Students must notify the instructor at least 24 hours in advance to cancel or reschedule a lesson without incurring a charge. No-shows or cancellations made less than 24 hours before the scheduled lesson will be charged the full lesson fee.
- Lesson Expiry: All purchased lessons must be scheduled within 12 months of the payment date, or they will be forfeited without a refund unless otherwise agreed in writing.
- Materials and Additional Costs: Teaching materials are included in the lesson fee. Any additional learning resources are optional and at the student’s expense.
- Confidentiality: Polyngua agrees to keep all personal and academic information confidential and will not share it with third parties without prior consent.
- Liability: The instructor cannot be held responsible for specific learning outcomes or achievements.
- Termination: Either party may terminate the agreement with at least two weeks’ notice. Prepaid lessons may be refunded on a pro-rata basis if the student initiates termination with proper notice. Refunds will be processed using the original payment method, unless otherwise agreed, and are typically issued within 5–10 business days of confirmation. Unused lessons are non-refundable if the student has breached these Terms.
- Minors: For students under the age of 18, written consent from a parent or legal guardian is required before lessons may begin.
3. Downloadable Content
We may offer free or paid downloadable content on our website. By downloading any materials, you agree to the following:
- The content is for personal, non-commercial use only.
- You may not reproduce, distribute, or modify the content without written permission.
- We do not guarantee that the content will meet your specific learning needs or expectations.
- For paid downloadable content, you acknowledge that access is granted immediately upon purchase, and you waive any right to withdrawal or refund once the content has been delivered.
4. Blog Content
Our blog provides language-learning tips, cultural insights, and related content. The information is for general educational purposes only and does not constitute professional advice. We do not guarantee the accuracy or completeness of the information.
5. Intellectual Property
All website content, including text, images, videos, and downloadable materials, is owned by Polyngua unless otherwise stated. Unauthorized reproduction, distribution, or commercial use is prohibited.
6. User Conduct
By using our website, you agree not to:
- Engage in unlawful or harmful activities.
- Use automated means (bots, scrapers) to access the website.
- Post spam, offensive, or misleading content in communications.
7. Limitation of Liability
We strive to provide accurate and reliable content, but we do not guarantee that the website or its content will always be available, error-free, or suitable for your needs. We are not liable for indirect or consequential losses resulting from the use of our website, lessons, or materials, except in cases of gross negligence or intent.
8. Privacy and Data Protection
We handle personal data in accordance with our Privacy Policy. By using our services, you consent to the collection and processing of your data as outlined in the policy.
9. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. We recommend reviewing these Terms periodically.
10. Contact Us
If you have any questions regarding these Terms and Conditions, you can contact us at: or through our contact form.
11. Applicable Law and Jurisdiction
These Terms are governed by Swiss substantive law. The place of jurisdiction is Zürich, Switzerland, unless mandatory provisions of law apply otherwise.
12. Force Majeure
Neither party shall be held liable for any failure or delay in fulfilling obligations due to events beyond their reasonable control, such as natural disasters, technical failures, or government-imposed restrictions. In such cases, lessons may be rescheduled without penalty.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision shall be replaced with a valid one that most closely reflects the intended purpose.
Last updated: 11.05.2025
