Privacy Policy
1. Who We Are
Welcome to Polyngua. Your privacy is important to us! This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website www.polyngua.ch.
Data Controller:
Polyngua (Full legal name/company)
Registered Address: (Insert address)
Contact Email:
By using our website, you consent to the collection and use of your data in accordance with this policy.
2. Data We Collect
We may collect the following types of personal data:
- Personal Information: Name, email address, and other contact details provided when signing up for newsletters (MailPoet), booking appointments (Calendly), registering for events (WP Event Manager), or contacting us via forms (Fluent Forms).
- Technical Data: IP address, browser type, operating system, pages visited, date and time of access, and device information collected via cookies and similar technologies (e.g. LiteSpeed Cache, GTM4WP).
- Usage Data: Interaction with our website and services (e.g., course bookings, event registrations, language preferences).
- Behavioral Data: Information gathered automatically by Cloudflare Turnstile to protect our forms from spam and abuse.
3. How We Use Your Data
We use your data to:
- Provide and improve our language courses, events, and services
- Send newsletters and marketing updates
- Schedule and manage appointments
- Handle form submissions
- Register and manage events
- Enhance website functionality and performance
- Protect our forms from spam and abuse (Cloudflare Turnstile)
- Manage multilingual website experience
- Optimize website SEO and visibility
- Comply with legal and regulatory requirements
- Analyze traffic and user behavior via Google Analytics (loaded via Google Tag Manager)
4. Third-Party Services
We work with the following trusted service providers:
- Cloudflare Turnstile (form protection)
- MailPoet (email newsletters and transactional emails)
- Calendly (appointment scheduling)
- Fluent Forms (form handling)
- FluentSMTP (SMTP email delivery)
- LiteSpeed Technologies / QUIC.cloud (website caching and optimization)
- WP Event Manager (event registrations)
- Polylang (WP SYNTEX) (language preferences)
- Yoast (SEO plugin)
- Complianz (cookie and privacy compliance)
- Google Tag Manager (tag management system for loading third-party tools without placing cookies itself)
- Google Analytics (website traffic and usage analytics with anonymized IP tracking)
Each of these providers processes your personal data according to their own privacy policies.
5. How We Store and Protect Your Data
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or loss.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
6. Legal Bases for Processing
We process your personal data based on:
- Consent (for newsletters, contact forms, and appointments)
- Contract performance (for event and course registrations)
- Legitimate interests (for website operation, security, marketing analysis)
- Legal obligations (to comply with applicable laws)
7. International Data Transfers
Some service providers (e.g., Calendly) are based outside Switzerland or the EU.
Where necessary, we rely on Standard Contractual Clauses (SCCs) and similar safeguards to protect your data during international transfers.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw your consent at any time
- Object to data processing under certain conditions
To exercise your rights, contact us using our contact form.
9. MailPoet Newsletters & Emails
If you have subscribed to our newsletter, you may receive emails from us.
We will only send emails you have signed up to receive or which relate to the services we provide.
To send you these emails, we use your name and email address. We also log the IP address used during signup to prevent system abuse.
Our website may send emails through the MailPoet Sending Service, allowing us to track opens and clicks.
We use this information to improve our newsletter content. No identifiable information is otherwise tracked outside this website except for the email address.
For more information, please review MailPoet’s Privacy Policy.
10. Cloudflare Turnstile
We use Cloudflare Turnstile services to protect our forms against spam and abuse.
Turnstile analyzes your interaction with the website to determine whether an interaction is legitimate. This may involve the collection of:
- IP address
- Mouse movements
- Scroll position
- Typing patterns
- Time spent on the page
- Other behavioral information
This information is sent directly to Cloudflare and processed according to Cloudflare’s Privacy Policy and Terms of Use.
By submitting a form protected by Turnstile, you consent to this data processing.
11. Analytics Tools
We use Google Tag Manager to manage and deploy tags on our website. It does not collect personal data or store cookies itself.
We use Google Analytics, which collects anonymized information such as:
- Pages visited
- Time spent on site
- Referrer information
- Device/browser type
IP addresses are anonymized before processing and storage. This data helps us understand user behavior and improve our services.
You may opt out of Google Analytics tracking using this browser add-on.
For more information, please review:
12. LiteSpeed Cache
This site utilizes caching to facilitate faster response times and a better user experience.
Caching may temporarily store a duplicate copy of each web page displayed on our site.
Cache files are temporary, expire according to a schedule set by the site administrator, and are not accessible to third parties except if necessary for technical support.
We may also use QUIC.cloud services to process and cache your data temporarily.
For details, please refer to QUIC.cloud’s Privacy Policy.
13. Cookies
We use cookies to:
- Enhance website performance and speed (LiteSpeed Cache)
- Remember your language preferences (Polylang)
- Protect forms from spam (Cloudflare Turnstile)
- Analyze website traffic
- Manage site functionality
For full details, please see our Cookie Policy.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
Please review this page periodically for any updates.
15. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email:
Address:
